A. Grievance Redressal from local office

• Section office
• Sub Division office
• Division office
• Circle office
• Zonal Area Board Office
• HQ Level Grievance

Section office –

• Fuse calls
• Meter replacement
• Meter Reading
• New Services Connections up to 1 -7 KW
• Defective meter
• Old meter Replacement
• Non communication of smart meter closed at Work order level and modem non functional
• Single Phase Connection

Sub Divisional office –

• Fuse calls
• New Services Connection for three phase connection
• Meter Reading
• Bill Dispute Related Complaint
• Defective meter
• Old meter Replacement
• Smart Meter

Divisional level complaint Format office –

• HT Connection for 11KV supply
• Billing issues
• Smart Meter And E.T.C
• Meter Shifting

Circle level complaint :–

• HT Connection for 33 KV Supply
• Pole Shifting
• New Electrification of villages, tola, Mohalla, bamboo removal from old connection
• Old Conductor replacement
• Any issues of Transformer over loading

Zonal /Area level complaint :–

• All Complaint other than lower offices which was not resolved the Zonal level DOP